Terms Of Use

The following terms of use, along with any other policies, disclaimers or guidelines posted on this Web site, shall govern your use of this site. By using this site and/or by making a purchase on this site, you are agreeing to the following terms and conditions. Please read them carefully before making a purchase.

Sales Terms & Conditions

1. PURCHASING

VIPcontacts.com provides you with the service of locating tickets that typically are not available through standard channels, such as through Ticketmaster or from a venue box office. Because most of our tickets are provided by independent, professional, secondary ticketing agencies, the price that you pay often is substantially higher than the price printed on the tickets.

2. RETURNS

There are no refunds, exchanges, or cancellations on any order once it is submitted to us. This policy is in place because when you purchase your tickets, we secure and acquire those tickets for you and are not able to recover our costs. Please order tickets only after you are certain you want them. For information on how to resell tickets that you purchased from VIPcontacts.com, please contact Tickets@VIPcontacts.com or call us at 1-203-488-PASS.

3. PRICES & SEATING

All prices are guaranteed only after your order is CONFIRMED. Since tickets are bought and sold on an open market, prices are subject to change at any time. When we fill your order, if the price of your selected tickets has increased, you will have the option to cancel your order and your credit card will not be charged. We will never charge you more than you authorize. As we represent thousands of ticket sellers who all post tickets for sale on our Web site, we cannot be responsible for typographical errors within the inventory listed for sale. When an error is found while processing your order, you will be notified of the error and provided other seating choices (if available). You also will be given the option to cancel your order. Please check your tickets carefully once they arrive. Any discrepancies must be brought to our attention within 48 hours after receiving your tickets in order to ensure that the error can be rectified.

4. CREDIT CARD PURCHASES

Please note that purchases by credit card do not grant any variances from our terms and conditions. You are still responsible for complying with our terms and conditions. Any attempts to defraud VIPcontacts.com may result in legal action brought against you.

5. ORDER CONFIRMATION/PROCESSING

Immediately after you submit your request for tickets, you will receive an email confirming that we have received your request. This does not confirm ticket availability or prices. It only indicates that we have received your request for those tickets. As soon as we receive your request for tickets, we begin to process your order and work to acquire and secure the tickets you requested on your behalf. You will receive an additional order confirmation email once your order has been processed. If you do not receive an order confirmation or updated status email, please call our office to check on your order. NEVER assume your order is cancelled simply because you have not yet been contacted by us. Online orders placed over the weekend or after 5 pm (Eastern Time) may not be processed until the next business day.

6. EVENT DATES AND TIMES

Event dates and times printed on the face of the tickets are always subject to change. This is especially true for sporting events that are subject to television scheduling conflicts. It is important that you check with your local media to ensure that you arrive at the event on the correct date and at the correct time.

7. CONVENIENCE CHARGE

The convenience charge helps VIPcontacts.com recover some of the costs associated with processing payments, securing and shipping tickets, as well as guaranteeing that every ticket on the site is authentic. The service charge is 15% with a $10 minimum per ticket, and is added at checkout.

8. TICKET DELIVERY

All tickets are delivered via an express delivery service (i.e., Federal Express, Express Mail, messenger, etc.) and most deliveries will require a signature. It is your responsibility to be available to accept the delivery. You agree to provide us with a secure delivery location and authorize someone at that address to act as your agent in your absence to accept delivery of the package. If for any reason your tickets are returned to us or could not be delivered, we will try to contact you to arrange for another delivery attempt. If you are unavailable or if you refuse delivery of your tickets, the tickets will be listed for sale on consignment with VIPcontacts, the preferred broker of VIPcontacts.com. VIPcontacts will act as your agent to attempt to recover some or all of your costs. You have the right to set the asking price for your tickets; however, if no communication can be made, VIPcontacts will price the tickets appropriately in an attempt to recover as much of your money as possible. This may be substantially less than what you paid in some cases. If the tickets are not sold by the event date, VIPcontacts will return your tickets to you shortly after the event. It is always in your best interest to remain in close contact with VIPcontacts regarding the pricing of your tickets. You also have the right at any time prior to your event date to request that your tickets be sent back to you. Simply request your tickets to be shipped in a manner that will get them to you in time for your event. Please take into account any potential delays, such as adverse weather conditions, as VIPcontacts is not responsible under any circumstances for the timely delivery of your consignment tickets.

9. DEPOSITS

All deposits are non-refundable. Even though you have not received your requested tickets, we have already committed to acquiring and securing those tickets for you by the time your order is confirmed.

10. LOST OR STOLEN TICKETS

When you receive your tickets, keep them in a safe place. Unfortunately, tickets cannot be replaced if they are lost, stolen, or damaged. Please note that direct sunlight and heat can damage some tickets.

11. CANCELLED EVENTS

If an event is cancelled for any reason other than an act of God (rainout, earthquake, flood, etc.), war, terrorism, strike, or lockout, we will provide a full refund for the amount that you paid for the tickets. Shipping charges are not refundable. TICKETS MUST BE RECEIVED BACK IN OUR OFFICE WITHIN 14 DAYS OF THE ANNOUNCEMENT OF THE EVENT CANCELLATION. We suggest returning tickets via certified mail or using a carrier that can provide you with proof of delivery. In case of a rainout or strike for a sporting event, no refunds will be made. You must exchange the tickets at the ballpark box office for a seat to a future game that is still available. In all other cases mentioned above, we will attempt in every case to obtain a refund from the original seller of the tickets; however, no refund or percentage of refund can be guaranteed.

12. POSTPONED EVENTS

If an event is postponed, the tickets will be honored for the rescheduled event date. New tickets will not need to be issued. As we are not able to recover our costs on the tickets that we acquired for you, we in turn are unable to offer customers refunds on postponed events.

13. TAX AND SHIPPING CHARGES

Events taking place within the Connecticut city limits may have tax added to the order. Shipping charges are calculated based on delivery location and shipping method.

14. TRANSLATION POLICY

In the event that any statement in any translated version of this Web site conflicts with the English version, the statement in the English version shall prevail.

15. LIMITATIONS OF LIABILITY

VIPcontacts.com is not responsible for providing transportation or reimbursement of travel-related expenses under any circumstances unless those items are specifically included as part of a package. Nor are we responsible for any delay causing you to arrive late or miss your event for any reason. Any actions by our company that do result in you missing your event will be rectified with our liability not exceeding 100% of your total purchase price. VIPcontacts.com is not responsible for the conditions or the actions of the crowd at any event.
The tickets that you purchase from us are valid. If someone is sitting in your assigned seat, it is your responsibility to ask them to move or to ask an usher to assist you. Client acknowledges and concedes that all transactions take place in New Haven County in the state of Connecticut. In the event that we are required to seek legal remedies to recover fees and/or resolve disputes, client agrees that we are entitled to recover all costs associated with such action by the client, including but not limited to reasonable attorney's fees and administrative costs, within the jurisdiction of New Haven County in the state of Connecticut.